Customer Service Employment Position

Job# 6384
Job Title: Customer Service Location Plymouth Salary: DOQ Benefits: Full
Please Reference: 6384
JOB OBJECTIVE:
The primary function of a member of the Client Services Team is to support a specific team of Sales Representatives and service all of the accounts belonging to those representatives. Daily duties include ordering and pricing product according to the appropriate contract, handling client calls in a professional/efficient/timely manner, completing necessary internal paperwork for service/installations and completing required paperwork for warranty replacement product fro various vendors.

MAJOR DUTIES:
Coordination of all services: design and installation
Create service orders
Meet with Designer and/or Installation Coordinator
Review service orders/change orders for invoicing/completion to customer’s satisfaction
Product Orders
Developing professional and positive relationships with client contacts
Assurance that projects are finalized/punchlist completed (in conjunction with Installation Coordinator)
Customer Satisfaction Surveys
Using available technologies to complete tasks in efficient and timely manner
Keeping client f& Sales Rep(s) current on project/order status
Coordination of the completion of all necessary paperwork
Ability to quickly and effectively resolve problems
Showroom Service Calls
Front Desk Coverage, as assigned
KNOWLEDGE & EXPERIENCE:
Interpersonal and communications skills to effectively interact with every department, manufacturer and client
Demonstrate initiative to provide superior assistance to clients and to Sales Representative(s)
Ability to work effectively under pressure while maintaining composure and consideration for clients and co-workers
Prioritization skills
Demonstrate commitment to customer satisfaction
Organizational skills to handle volume of detailed transactions with speed and accuracy
Knowledge of Microsoft Office
Knowledge of Team Design
High School diploma or equivalent required

Dennhardt has exciting career opportunities in many fields waiting for you!
We provide direct-hire placement, temp-to-hire placement and temporary assignments. For our temporary employees, we offer paid vacation, paid holidays, weekly paychecks and direct deposit.
Apply with us today!
Submit your resume to: candidate@dennhardt.comReference the job # listed for the position you are interested inWe will take your information into consideration.
Thank You!