Minnesota Employment Agency

Minnesota Employment Agency

Job# TH7476
Job Title: Inside Sales Specialist Location: PlymouthSalary: 30-40KBenefits: None

Please Reference: TH7476 Inside Sales Specialist
QUALIFICATIONS
Able to type 50+ words/minute
3 years experience in an office setting
Proficient data entry skills
General computer skills

DUTIES AND RESPONSIBILITIES
Handle customer inquiries by phone, e-mail or fax relative to pricing and stock status, purchase order status, order changes, cancellations, complaints, RGAs, sample request adjustments, literature requests and other service needs

UNDER GENERAL DIRECTION
Respond to customer inquiries in a timely, effective and professional manner. Provide stock status, pricing delivery and other information as requested by phone, fax or e-mail
Expedite orders as needed through appropriate departments and monitor the status of those items regularly.
Suggest substitute or alternate products when necessary
Follow up on inquiries and contact distributors when necessary. Advise on shipping and delivery dates, delivery date changes, order and price changes and cancellations
Follow up on complaints and make any special required adjustments to meet customer’s satisfaction
Provide information to answer inquiries about simple product usage referring technical questions to appropriate personnel